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Business English / Essential A2


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Basic rules – Vocabulary and Phrases

Moje EUO

Basic Rules

Useful vocabulary and phrases

Mr, Mrs, Miss, Ms

with reference to – as a reaction to

thank you FOR

attach / enclose – put an extra document as a part of an email/letter in attachment

look forward to – expect or hope for

Yours sincerely / faithfully – polite ending

best wishes / best regards – more informal ending

confirm – give definite assurance

to order / an order – goods or items bought or sold

within 3 days – time to do something is max. 3 days

in about 5 days – 4, 5, or maybe 6 days

to help in any way – to give some help

enquire – get more information about

require – strongly want something

further information – more information

small imperfections – small troubles

purchase – buy

apologize – sorry (more formal)

inconvenience – unpleasant situation

replace – provide a substitute

high quality standards

satisfaction – being happy about something


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